Last updated: August 6, 2026
Every Sierra Custom Stickers order is made to the customer’s selected size, quantity, material, finish, and artwork. This policy explains when a custom order can be changed, replaced, or refunded.
If there is a problem with your order
Email Support@SierraStickers.com promptly after delivery. Include your order number, a description of the problem, and clear photos of the product and packaging when damage is involved. Please keep the order and packaging until we finish reviewing the claim.
Custom products and change-of-mind returns
Custom printed products are made specifically for you and cannot be restocked or resold. We do not accept returns, exchanges, or refunds because you changed your mind, ordered the wrong dimensions, quantity, material, or finish, submitted low-resolution artwork, or approved artwork containing an error.
Damaged, defective, or incorrect orders
If an order arrives damaged, has a verified manufacturing defect, or does not match the approved order specifications, contact us with the information above. We will review the order, the approved artwork or proof, production records, and the photos you provide.
When we verify that the problem is our responsibility, we may reprint, replace, or refund the affected portion of the order, as appropriate for the situation. We will explain the proposed resolution before taking action. Approved refunds are issued through the original payment method; the time for funds to appear depends on the payment provider and your financial institution.
Color and production variation
Screens and printers reproduce color differently, and small shifts in color, cut position, or finished dimensions can occur in normal custom production. A reasonable production variation is not considered a defect. If exact brand-color matching is important, contact us before ordering so we can discuss the artwork information you should provide.
Proof approval
When a proof is provided, you are responsible for checking spelling, dimensions, layout, artwork placement, and the cut line. Approval authorizes production of that version. We are not responsible for an error that appeared in and was approved on the proof, unless the delivered product does not match the approved version.
Changes and cancellations
Email us immediately if you need to change or cancel an order. A request may be possible only before production begins and cannot be guaranteed. Once artwork preparation or custom production has started, the order cannot be changed or canceled. Costs already incurred for a requested change may be charged before work continues.
Shipping issues
Please enter a complete and accurate shipping address at checkout. If tracking shows a delivery problem, or a package arrives damaged, contact us so we can review the shipment and work with the carrier as appropriate. We are not responsible for delays caused by the carrier, weather, an incorrect customer-provided address, or circumstances outside our control, but we will help investigate available options.
Return authorization
Do not mail products back without instructions from us. Because many issues can be documented with photos and order records, a physical return may not be necessary. If we ask for a return, we will provide the correct return instructions.
How to request help
Email Support@SierraStickers.com with your order number, the name used for the order, a clear explanation, and supporting photos. For delivery expectations, also read our Shipping & Turnaround Policy.